Frequently Asked Questions

What is PortPay Pro?

PortPay Pro is a cryptocurrency payment gateway that allows users to manage their crypto wallets, conduct transactions, and integrate cryptocurrency payments for businesses. It supports multiple blockchains and tokens, offering a secure and flexible solution for crypto users.

How do I create a new wallet on PortPay Pro?

To create a new wallet:

Open the app and select Create Wallet.
A seed phrase (12 or 24 words) will be generated. Write it down and store it safely, as it is required for wallet recovery.
Confirm that you have saved the seed phrase, and optionally, set a password for added security.

Can I import my existing cryptocurrency wallet?

Yes, you can import your wallet using a seed phrase or private key:

Choose the Import Wallet option in the app.
Enter your seed phrase or private key, and optionally create a password for added security.

How do I swap tokens on PortPay Pro?

To swap tokens:

Go to the Token Actions Menu and select Swap.
Choose the token you want to convert and the amount.
The app will provide a quote for the exchange rate, and you can confirm to proceed with the swap.

What are the gas fees on PortPay Pro, and how are they paid?

Gas fees are the transaction fees for using the blockchain. PortPay Pro allows you to choose which token to use for gas fees (e.g., BNB, FAYA) in the app's settings.

Is there a way to secure my account with biometrics?

Yes, you can enable Fingerprint or FaceID for quick and secure access. To activate biometric login, you must first set a password in the security settings.

Can I stake tokens with PortPay Pro?

Yes, staking is available (currently only on Android). You can stake supported tokens like USDT for different durations, earning interest based on the lock period. This feature is exclusive to Android devices due to Apple restrictions.

How does the Merchant Account feature work?

The Merchant Account allows businesses to accept cryptocurrency payments easily. Key features include:

Multi-crypto payment support.
Automatic token swapping.
On-chain order details for transparency. To apply, go to the Settings menu and select Apply for Merchant Account.

What are the VIP Premium Features, and how can I access them?

The VIP Premium package provides users with enhanced wallet management features, including:

VIP badge and custom display name.
Access to detailed transaction history.
Custom logos for your wallet.
You can access these features by purchasing the VIP package for $19.99 via in-app purchases on iOS or through crypto tokens on Android.

What blockchains are supported on PortPay Pro?

PortPay Pro supports several major blockchains including:

Binance Smart Chain (BNB)
Ethereum (ETH)
Bitcoin (BTC)
Tether (USDT)
USD Coin (USDC) Additional blockchains may be added over time.